Flexible IT Support for Growing Businesses
Whether you need a fully outsourced IT department or expert support to work alongside your existing team, Carden IT Services delivers a solution that fits the way your business operates.
IT That Works the Way You Do
Mid-size organizations have more complex IT needs than small businesses, but may not need or want a full in-house IT department. Carden IT Services works alongside you to deliver the right level of support for your situation.
We can take complete ownership of your IT environment, or operate as a seamless extension of your internal team. Either way, you get experienced engineers, strategic guidance, and a service that scales with your business.
Choose the Model That Suits You
Fully Outsourced IT
We manage your entire IT environment. No internal IT staff needed. Carden becomes your IT department, handling everything from day-to-day support to long-term planning.
- Complete helpdesk and user support
- All infrastructure management and monitoring
- Cybersecurity, backup, and compliance
- IT strategy, procurement, and vendor management
- Single point of contact for everything IT
Co-Managed IT
You have an internal IT person or team and want experienced backup. We work alongside your team, filling gaps, sharing the workload, and providing expertise when you need it.
- Overflow and out-of-hours support
- Specialist expertise your team may not have
- Additional resource for projects and upgrades
- Shared tooling, monitoring, and reporting
- Collaborative IT strategy and planning
Why Choose Carden IT Services for Outsourced IT?
Experienced Engineering Team
Access specialists across infrastructure, security, cloud, and networking, giving you the depth you need without building your own team.
Strategic IT Guidance
Regular reviews and a clear technology roadmap aligned to your business objectives and budget.
Enterprise-Grade Security
Proactive threat detection, endpoint protection, identity management, and compliance support tailored to your risk profile.
Scales With Your Headcount
As your team grows, your IT service grows with it. We adjust resource and coverage to match your pace of growth.
Flexible Engagement
Start fully outsourced and build an internal team over time, or bring us in alongside existing staff and we will adapt to you.
Consistent Communication
A named account manager and familiar engineers, not a different face every time you call.
A Comprehensive IT Service for Mid-Size Teams
Regardless of which model you choose, your service includes the tools and expertise needed to keep a mid-size organization running smoothly and securely.
- Helpdesk support for all staff, remote and on-site
- Monitoring and proactive maintenance of all endpoints and infrastructure
- Cybersecurity including EDR, email security, and patch management
- Cloud platform management (Microsoft 365, Azure, AWS, Google Workspace)
- Data backup, disaster recovery, and business continuity planning
- Network and server management
- IT procurement and vendor management
- Regular strategy reviews and reporting
- Onsite engineering visits when required
Everything You Need, None of the Overhead
IT Support & Helpdesk
Cybersecurity
Cloud Computing
Microsoft 365
Data Backup
Network Management
Server Management
Telecoms
Identity & Access
IT Strategy
Our Mid-Size IT Solutions Work Well If...
- You are outgrowing your current IT setup and need more structure
- You have a small internal IT team that needs additional depth and expertise
- You want flexibility, whether full outsourcing or collaborative support
- You need reliable infrastructure and security as your headcount grows
- Major projects or migrations are stretching your current IT capacity
- You want an IT partner who understands the bigger picture of your business
Find the Right IT Service for Your Business
Not sure which service level is right for you? Compare our three plans side by side below.
SMB
10–150 users
Fully Managed
Internal IT Team Required:
Mid Size
150–500 users
Outsourced or Co-Managed
Internal IT Team Required: Optional
Enterprise
500+ users
Co-Managed
Internal IT Team Required:
Find the Right IT Model for Your Business
Book a free consultation with our team. We will listen to your setup, understand your challenges, and recommend the right approach, with clear, transparent pricing.
Frequently Asked Questions
What is the difference between fully outsourced and co-managed IT?
With fully outsourced IT, Carden takes complete ownership of your IT environment. With co-managed IT, we work alongside your existing internal IT staff, taking on agreed areas of responsibility and providing additional depth and expertise.
Can we switch between models as our needs change?
Absolutely. Many of our clients start fully outsourced and bring internal staff on board over time, or start co-managed and adjust the split of responsibilities as the business evolves. We build flexibility into every engagement.
How does co-managed IT work with our existing IT staff?
We integrate directly with your team, using your existing tools and processes wherever possible. We work to a clearly agreed scope so there is no overlap or confusion, and your team remains in control of the areas they manage.
How quickly can you respond to issues?
Our average response time is 15 minutes. For co-managed clients we integrate with your ticketing system and escalation process so support is seamless whether it comes from your team or ours.
How long does onboarding take for a business our size?
For mid-size businesses, onboarding typically takes between two and four weeks depending on the complexity of your environment. We manage the entire process and keep disruption to a minimum throughout.